chargecloud Expands Marketplace with AI-Based Support: Cooperation with Lemonflow Technologies

The cooperation addresses rising demands for efficiency and service quality in the operation of charging infrastructure. Lemonflow.ai’s specialized AI agent supports CPOs in handling user inquiries and technical issues via voice call, chat, or email – without waiting times and without additional training effort. The integration complements existing traditional hotline services, creating a scalable service option for operators.

AI-Based Support enhances Service Quality
Lemonflow.ai’s solution is specifically designed for EV charging use cases. The voice agent is so sophisticated that callers can conduct a natural conversation and even switch languages during the call.
The AI application automates the handling of a large share of typical hotline requests, enabling charging infrastructure operators to reduce long-term costs and significantly improve response times by shortening call times, among other things. In addition, the AI agent can use remote access to restart charging stations, end charging processes, or unlock charging cables, for example. This enables quick problem solving directly during the conversation. The AI agent supports more than 30 languages and is fully integrated into chargecloud’s Charge Point Management System. By combining it with a traditional hotline, routine cases can be handled by the AI agents, while particularly complex issues continue to be addressed by human service teams.

As with all offerings available through the chargecloud Marketplace, the AI solution has undergone prior technical testing to ensure seamless compatibility with the SaaS platform and operation without additional middleware.

“With the rapid growth of e-mobility and an expanding charging network, demands for service and availability are increasing – both for CPOs and EV drivers. Through our cooperation with Lemonflow, we are expanding our ecosystem with a solution that enables reliable AI-based support without additional integration efforts,” says Oliver Adrian, COO/CRO of chargecloud GmbH. “This gives our customers an immediately deployable solution that reduces costs, simplifies processes, and contributes to a positive user experience.”

“The integration of our AI agents into the chargecloud ecosystem enables CPOs to reliably automate support processes while simultaneously improving service quality – in 30 languages and without recurring training efforts. In a dynamic European market, this approach is a key building block for efficient and, above all, scalable charging network operations,” explains Konstantin Huneke, Co-Founder and CEO of Lemonflow Technologies GmbH.

Services and Innovation for E-Mobility
By adding Lemonflow.ai, chargecloud is strengthening its portfolio of specialized service offerings that can be directly integrated into the chargecloud ecosystem. The Marketplace provides enterprise customers with centralized access to validated solutions that systematically support the operation, scaling, and further development of their charging infrastructure. Through the combination of an operating system and partner solutions, chargecloud creates additional strategic flexibility for operators looking to expand their business models efficiently while staying ready for future market requirements.